The main reason for the approximately six-hour crash of Facebook, Instagram and WhatsApp and other Facebook-owned services was a misconfiguration. The company says that all the services are now working properly.
“Our engineering teams say that configuration changes to the backbone routers that coordinate network traffic between data centers were the root cause of the problem,” – reads an official Facebook statement written by Santosh Janardhan, Facebook’s head of infrastructure. The disruption of network traffic paralyzed the exchange of information between data centers was to lead to the failure of Facebook, Instagram and WhatsApp worldwide.
Facebook crash – chronology of events
Facebook’s services stopped working at around 5:40 p.m. Polish time. Facebook, Instagram and WhatsApp crashed, as well as the world’s largest virtual reality platform, Oculus VR. Facebook’s hybrid work tools such as Workchat, Workplace and Workplace Rooms were also not working. The scale of the problems extended to Facebook mail, as well as the smart office system used by the giant. The problem at one point was so bad that some employees could not open doors locked with key cards.
By 00:00, most of the services and sites had been restored, but Facebook did not officially confirm until after 4:00 a.m. Polish time that all of its sites and platforms were working properly. The company stated that the user data of all its services is safe and there is no reason for concern. The New York Times’ sources confirm that this was not a cyber attack.
“We apologize to everyone who was affected by the outage and are working to better understand what happened so we can make our infrastructure even more resilient,” the giant’s statement read.
During the problems Facebook and its sister sites, Internet users moved to Twitter and Signal messenger, among other services. Both platforms saw an increase in users and even, in the case of Twitter, minor technical issues. After the outage was fully resolved Monday night, representatives of Facebook-owned sites prepared an apology.
“To the vast community of people and businesses around the world who rely on us: we apologize. We’ve been working hard to restore access to our apps and services, and we’re happy to report that they are slowly coming back online. Thank you for your understanding,” reads a tweet on Facebook’s Twitter profile.
“We are back up and running at 100%. Thank you to everyone around the world today for your patience while our teams worked diligently to restore WhatsApp,” WhatsApp’s Twitter profile communicated after 4 a.m.
“We apologize for today’s disruption – I know how much you rely on our service to stay in touch with the people you care about,” – Facebook’s chief executive wrote last night.
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This biggest outage in the history of Facebook and its services could be another problem for Mark Zuckerberg. The lack of access to Facebook’s services led to a nearly 5 percent drop in the company’s share price on Wall Street. The value of the Facebook creator’s assets fell by about $7 billion, according to Bloomberg.
A day earlier on CBS the former Facebook employee openly criticized the actions of the portal. “What I’ve seen at Facebook over and over again is conflicts of interest between what’s good for people and what’s good for Facebook,” – Haugen said in an interview. “And time and time again Facebook has decided to act in terms of its own interests, like making more money,” – Frances Haugen, a former Facebook analyst, said in an interview with a reporter for the CBS television show “60 Minutes.”
On Tuesday, Haugen is scheduled to testify before the Senate Commerce subcommittee on Facebook – the global giant’s service outage certainly won’t help Zuckerberg and his company.