The work of smartphones based on the Android operating system is tied to the interaction with Google services, one of which is Play Market. Sometimes users have problems logging into the app store. Play Market usually says that you need to sign in to your Google account, but this message also appears after authorization when you try to download the desired program. Let’s find out why this problem occurs and how to fix it.
Possible causes of the problem.
The first thing to do is to determine the causes of the failure.
Experienced users identify the following factors:
- conflict with other software;
- short-term failure of the operating system;
- errors in Google account settings;
- overflowing Play Market cache.
The highlighted causes allow us to say that the problem is software-based. That is, you do not need to go to the service center to fix the failure, much less change the smartphone. It is enough to study the instructions to implement all the recommendations in practice.
How to eliminate the failure?
Solving the problem consists of several stages, each of which is assigned to a specific cause that causes the failure. Since the troubleshooting options differ from each other, both in the complexity of implementing the recommendations and the amount of time that needs to be spent, you should consider the instructions in the order below. That way, you can save time by leaving the most complicated troubleshooting methods for the end.
Restarting the device
More often than not, the problem is caused by a short-term Google glitch on Android. To fix the emerging problems, you may not even have to act on complex algorithms, but rather just reboot the device. Practice shows that after restarting, short-lived crashes resolve themselves. Try it and maybe this trivial and as simple as possible problem will allow you to forget about the crash when logging into the app store.
Deleting a Google account
Next we will consider more complex, but still feasible options. The second step is proposed to temporarily delete the Google account from your device, as the failure in Play Market may be due to an error in the account settings. Before performing the operation, it is recommended to double-check your Google username and password, so that you do not have problems when logging in again. After completing the preparatory steps, follow the instructions below:
- Open your phone settings.
- Go to “Accounts” and then to “Google”.
- Tap on the login of the account that is not included in Play Market.
- Through the three-dot button, select the “Delete account” option.
- Confirm the deletion.
You will then be able to log in through the settings menu above. You will need to enter the email address for your account, as well as your password. Google also provides an account recovery option for those who can’t remember their password. Still, it’s best to keep this information handy so you don’t spend too much time replacing your access code.
Clearing Google Play data
When you use your smartphone for a long time without clearing garbage, the cache of various programs, including Play Market, overflows. This overflow leads to all kinds of problems. Sometimes an overflowing cache becomes the reason that the account doesn’t access the app store. You can get rid of the excess garbage through your smartphone settings:
- Go to your device settings.
- Go to the “Apps” section.
- Select “Play Market” and then “Storage.”
- Tap the “Clear Cache” button, and then tap “Clear Data.
Note that clearing your data will require you to log in again when you sign in to the app store. Therefore, do not follow this recommendation if you have forgotten your login data.
Deleting Play Store updates
The last thing you can do if you have a problem logging into Play Market and downloading apps is to reinstall the app store. However, the Android operating system will not allow you to do this because Google Play is a built-in component of the system. At the same time, you will still have the possibility to bypass this restriction. Yes, you will not delete the app store, but you will be able to roll back to the initial version. This is where the settings come in handy again:
- Open the “Apps” section through settings.
- Select the store client.
- Click the “Disconnect” button.
- Confirm your desire to restore the original version of the app.
Then restart the smartphone and try to authorize again. If you manage to log in without any problems this time, you can install the updates that were previously removed. However, no one can confirm that the updates will not cause problems in the future.